Privacy Policy

Last updated: 5 September 2026

Bites to Share (“Bites to Share”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit or use bitestoshare.com, place an order, submit an enquiry, subscribe to our communications, or otherwise interact with Bites to Share.

1. Information We Collect

Depending on how you interact with our website and business, we may collect:

  • your name;

  • email address;

  • phone number;

  • billing and delivery address;

  • order details and purchase history;

  • event dates and delivery or collection information;

  • custom order information;

  • names, messages, artwork or other details provided for personalised products;

  • information submitted through website forms;

  • payment and transaction information;

  • communications between you and Bites to Share; and

  • technical information about your use of our website.

Technical information may include your IP address, browser type, device type, operating system, referring website, pages visited and information about how you interact with our website.

2. How We Collect Information

We may collect personal information when you:

  • place an order through our website;

  • submit an enquiry or contact form;

  • request a quote;

  • request a custom order;

  • contact us by email or phone;

  • subscribe to our mailing list;

  • interact with us through social media;

  • participate in a promotion or giveaway;

  • make a payment; or

  • browse and interact with our website.

Where reasonably possible, we collect personal information directly from you.

3. Squarespace

Our website is hosted and operated using Squarespace.

When you visit our website, Squarespace and its service providers may collect certain technical information about your visit, including information relating to your device, browser, IP address and interactions with the website.

Squarespace may also use cookies and similar technologies to provide website functionality, security, analytics and other services.

Information collected through Squarespace may be stored or processed in locations outside Australia.

Squarespace's handling of personal information is also subject to its own privacy policies and terms.

4. How We Use Your Information

We may use your personal information to:

  • process and fulfil your orders;

  • arrange delivery or collection;

  • communicate with you about your order;

  • respond to enquiries;

  • prepare quotes and custom orders;

  • process payments;

  • provide customer service;

  • manage our business operations;

  • send transactional communications;

  • send marketing communications where permitted;

  • improve our website, products and services;

  • understand how customers use our website;

  • maintain business and financial records;

  • prevent fraud or misuse; and

  • comply with legal and regulatory requirements.

5. Cookies and Similar Technologies

Our Squarespace website may use cookies, pixels and similar technologies.

These technologies may be used to:

  • make our website function properly;

  • remember preferences;

  • maintain website security;

  • understand website traffic;

  • analyse website performance;

  • understand how visitors interact with our website; and

  • support marketing or advertising activities where applicable.

You may be able to manage or disable cookies through your browser settings or through available website cookie controls.

Disabling cookies may affect certain features or functionality of our website.

6. Website Analytics

We may use analytics tools to understand how visitors use our website.

Analytics information may include:

  • pages visited;

  • time spent on pages;

  • general location information;

  • device and browser information;

  • traffic sources; and

  • interactions with our website.

We use this information to improve the Bites to Share website and customer experience.

7. Payments

When you place an order, payments may be processed through Squarespace's integrated payment services or another third-party payment provider available through our website.

Payment providers may collect and process information required to complete your transaction.

Bites to Share does not generally store complete credit or debit card details.

Your payment information may be subject to the privacy policy and terms of the relevant payment provider.

8. Delivery Information

If you purchase products for delivery, we may provide relevant information to delivery or courier providers.

This may include:

  • your name;

  • delivery address;

  • phone number;

  • delivery instructions; and

  • information necessary to complete your delivery.

We only provide information reasonably necessary to fulfil the delivery.

9. Marketing and Email Communications

If you subscribe to our mailing list or otherwise provide consent where required, we may send you marketing communications about Bites to Share, including:

  • new products;

  • new flavours;

  • seasonal releases;

  • promotions;

  • special offers;

  • events;

  • restocks; and

  • other Bites to Share updates.

You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting hello@bitestoshare.com.

We may continue to send non-marketing communications that are necessary to fulfil an order or respond to an enquiry.

10. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to operate Bites to Share.

This may include disclosure to:

  • Squarespace and website service providers;

  • payment processors;

  • delivery and courier providers;

  • email and marketing service providers;

  • analytics and technology providers;

  • accounting and professional advisers;

  • insurers;

  • government authorities or regulators where required by law; and

  • other service providers who assist us in operating our business.

We do not sell your personal information.

11. Overseas Disclosure

Some of the service providers we use, including technology, website, payment, analytics and email service providers, may operate or store information outside Australia.

As a result, personal information may be transferred to, stored in or accessed from countries outside Australia.

Where applicable, we take reasonable steps to ensure that personal information is handled appropriately and securely.

12. Custom Orders and Customer-Provided Content

When placing a custom order, you may provide information such as:

  • names;

  • messages;

  • photographs;

  • artwork;

  • logos;

  • event details; or

  • other information required to create your order.

You are responsible for ensuring that you have the necessary rights or permissions to provide any photographs, logos, artwork or other content to Bites to Share for use in fulfilling your order.

We use customer-provided information for the purpose of fulfilling the relevant order and providing our services.

13. Social Media

Bites to Share may maintain social media accounts and may interact with customers through social media platforms.

If you communicate with us through a social media platform, the platform may collect and process information about you in accordance with its own privacy policy.

We encourage you to review the privacy policies of any social media platforms you use.

14. Information Security

We take reasonable steps to protect personal information against:

  • misuse;

  • interference;

  • loss;

  • unauthorised access;

  • unauthorised modification; and

  • unauthorised disclosure.

However, no website, online service or electronic transmission can be guaranteed to be completely secure.

15. Retaining Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected.

This may include retaining information to:

  • fulfil orders;

  • maintain accounting and business records;

  • respond to enquiries;

  • resolve complaints or disputes;

  • meet legal obligations; and

  • protect our legitimate business interests.

When information is no longer reasonably required, we will take reasonable steps to securely delete or de-identify it where appropriate.

16. Accessing Your Information

You may contact us to request access to personal information we hold about you.

We may need to verify your identity before responding to an access request.

To request access to your information, contact:

hello@bitestoshare.com

17. Correcting Your Information

If you believe personal information we hold about you is inaccurate, incomplete or out of date, please contact us.

We will take reasonable steps to correct information where appropriate.

18. Privacy Complaints

If you have a concern about how Bites to Share has handled your personal information, please contact us first so that we can investigate and attempt to resolve the issue.

If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

19. Third-Party Websites

Our website may contain links to third-party websites or services.

Bites to Share is not responsible for the privacy practices, security or content of third-party websites.

You should review the privacy policy of any third-party website before providing personal information.

20. Children's Privacy

Our website is not specifically directed towards children.

We do not knowingly collect personal information from children for marketing purposes.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable laws.

The updated policy will be published on our website with a revised “Last updated” date.

22. Contact Us

If you have any questions about this Privacy Policy or how Bites to Share handles your personal information, please contact us:

Bites to Share

Email:hello@bitestoshare.com
Phone: 0435 800 199